Join Us as Our Operations Hero 🚀🌎

TourHero is a social travel platform that enables anyone to meet like-minded individuals through unforgettable journeys, bringing us closer as humans, one journey at a time . We're building an online marketplace to help plan unique epic adventures that enables travellers to meet other like-minded new people during their trips.

Our Community

🗺️ TourHeroes

Our fellow trip organisers, who design unique travel experiences through our platform setting the vibe, and curating the community.

✈️Travellers

Individuals who are ready to embark on curated adventures designed by our passionate ‘TourHeroes’, eager to forge connections and create lasting memories.

🏖️Operators

Local partners who collaborate with TourHero, offering unique activities that immerse travellers in the heart of their communities.

We are an early stage start-up, backed by the 2 of the largest and most iconic venture capitalists in the world. Currently, we are in the beta stage and we are building a strong team to execute this grand vision. We’re looking for someone different - someone with an entrepreneurial heart. We’re looking for someone who’ll be willing to get their hands dirty in touching every part of the business and pushing the boundaries. Are you that person? If so, this is the perfect match for you!

The role

As an Operations Associate at TourHero, you’ll be at the heart of our operations team, creating unforgettable travel experiences for our global customers. You’ll collaborate with our TourHeroes, matching them with suppliers and operators to build highly customised itineraries across various clusters (Wellness, MBA, etc.). From coordinating trip details to ensuring a smooth customer journey, your role is essential in driving the success and growth of our business.

What you’ll be doing

• Transform customer briefs into seamless travel experiences.
• Coordinate with operators to meticulously plan and execute trips.
• Collaborate with the CX team to proactively resolve and prevent customer issues.
• Conduct detailed consultative calls to understand and document clients’ travel needs and budgets.
• Oversee reservations, special requests, and payments efficiently.
• Finalise and verify detailed itineraries, ensuring all documentation is accurate and complete.
• Maintain clear and efficient communication with TourHeroes, travellers, and operators to foster long-lasting client relationships.

The ideal profile

• 1-3 years of experience in travel, marketing, customer experience, business, or related fields is a bonus
• Exceptional organisational skills with a keen eye for detail
• Proven ability to meet goals and KPIs within deadlines
• Creative problem-solver who excels in improving processes and strategies
• Capable of managing multiple tasks efficiently
• Excellent verbal and written communication skills in English and Spanish
• Strong project management skills
• Outstanding customer service abilities

Become a Hero

📍 Location: Bogota, Colombia + offices in London, UK and New York, USA

☕ Office policy: 4 days per week in office

📈 Equity: RSUs are given to all employees

☀️ Holiday: 40 days holiday (including bank holidays)

🌍 Remote working: 15 days work from anywhere

🩺 Health insurance: Comprehensive health coverage

🐕 Dog friendly office